Terms & Conditions

Confirmation of Booking/Payment: Course places are limited. All bookings will be taken on a first come first served basis. Prices quoted do not include Value Added Tax (VAT). VAT will be added at the appropriate rate regardless for commercially funded services. Prices quoted can be amended by a reasonable amount (+ or -) if you ask for expedited delivery or you ask for delivery somewhere other than the agreed address set out in the official quotation. Your acceptance of the final price does not create a binding contract between us until NCTS Ltd receive confirmation of your order in writing or by you completing & returning the NCTS “Booking Confirmation Form”. Receipt of the NCTS Booking Confirmation Form is also a binding confirmation that you have read and agree to the terms and conditions as stated in this document. Course bookings will be fully confirmed only on receipt of a deposit. Payment of the full course fees must be made prior to undertaking a test. It is not possible to undertake a test unless payment has been received.  Payment for courses shall be made at the time and in the manner stated in the quotation or if no such time and manner are stated, within 30 days following the date of invoice. In the event of non-payment within these terms NCTS reserves the right to charge 5% per calendar month on all outstanding accounts.

Insolvency: If the Customer becomes Bankrupt or makes an arrangement with Creditors to go into Liquidation, NCTS may (without notice) suspend or terminate the Contract or the unfulfilled part thereof.

Cancellation: Course places may be cancelled in writing up to 10 working days in advance of the start date. For cancellations 5-10 working days from the start date, 50% of the quotation price will be required unless the place can be resold.  For cancellations 1-5 working days from the start date, 95% of the quotation will be required unless the place can be resold.  If the participant fails to attend the course, or arrives too late to attend the course, 100% of the course fees are payable.  Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”), you may cancel your purchase of a course within a period of 14 working days beginning on the day after the booking confirmation is sent. However, there is no right of cancellation where the course begins within this fourteen-day period.  NCTS aim to supply the services on the date(s) agreed overleaf, however, there may be circumstances beyond our control.  NCTS are not liable for any delay outside our reasonable control. NCTS reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received and will strive to give as much notice of this as possible. Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date. NCTS will not be liable for any losses or expenses arising from amendments to the course or cancellations.

Transfers: Requests to transfer to an alternative course or date must be made in writing by post or email. Transfers may be made up to 10 working days before the course start date and will incur no additional fee. However, transfers are subject to availability and NCTS is not obliged to ensure suitable alternatives are available. A booking can only be transferred on one occasion. Requests for subsequent transfers will be treated as cancellations. A substitute individual may be named at any time before the course. Reasonable additional fees may be incurred. Requests for transfers with less than 10 working days’ notice prior to the course start date will be treated as a cancellation.

Course Content: NCTS reserves the right to change the content, timing, date, venue or Tutor/Assessor of the course in order to provide a high-quality service or where it is necessary for reasons beyond our control. Course materials are supplied only for your personal use. NCTS remains the owner of all intellectual property in course materials. No part of the materials may be copied or reproduced without our permission.  So that NCTS can develop and improve services, we can alter specifications without prior notice provided the quality is not reduced and the change does not conflict with any condition in your order. When services are developed or improved, NCTS can increase prices by an appropriate amount without prior notice but in this case, you can cancel your order.  You and attendees of the course must follow the instructions which NCTS supply. If you do not, you will indemnify us against any claim. If the services are defective and you tell us in writing within 7 days of delivery, NCTS will credit you for the cost of the services, redeliver the services as soon as practicable or pay you reasonable compensation at your option (if you are “dealing as a consumer” as defined in section 12 of the Unfair Contract Terms Act 1977) or at our option (in all other cases).

Client Supplied Vehicles: A vehicle supplied by a client must be roadworthy, suitable and comply fully with all current Road Traffic Act requirements. A client is required to supply full insurance cover for NCTS Instructors, whilst the Instructor is driving the client-supplied vehicle. NCTS will not be liable for any costs incurred on a vehicle or driver whilst it is being used on a training course, or for any subsequent costs relating to its use on a training course.  NCTS reserves the right to refuse to use a client-supplied vehicle and to terminate training course if the vehicle does not comply with the above conditions. All costs including training fees incurred by NCTS through the termination of a training course due to a non-compliance with the above will be charged to the client.  All plant provided by the client for training must be accompanied by the necessary proof of thorough examination, operators use manual and be fit for purpose.  NCTS reserve the right to terminate any course where these terms are not fulfilled and full payment of the course fees will be required from the client.

Equal Opportunities: NCTS Ltd is an equal opportunity employer.  The aim of its policy is to ensue that no learner receives less favourable treatment on the grounds of sex, race, colour, nationality, ethnic or nation origins, marital status, sexual orientation, age, trade union activity, political or religious belief.   A copy of the NCTS Equal Opportunities & Dignity at Work Policy is available F.O.C on request.

Data Protection:  NCTS Ltd is registered with the Information Commissioners Office to hold personal data.  That information may be disclosed to the awarding bodies and where permission is granted by the learner, to the employers named on the Candidate Information Form.  The data will not be disclosed to any other party or used for any other purpose without express permission from the learner.  Disclosures to the Police is NOT compulsory except in cases where NCTS Ltd is served with a Court Order requiring information. However, Section 29 of the Data Protection Act 1998 does allow limited exemptions from the first Principle meaning that NCTS Ltd may release information to the Police without the consent of learners in limited circumstances. Such disclosures should only be made if the Police confirm that they wish to contact a named individual about a specific criminal investigation and where NCTS Ltd believe that failure to release the information would prejudice the investigation.

Change of Circumstances:  It is the learners’ responsibility to inform NCTS Ltd of any change to personal circumstances, e.g employer, address, name etc.  NCTS Ltd will only act on the latest information advised in writing by the learner and will only divulge that information in accordance with that authorisation.

Disputes and Appeals:  If at any time the learner is not satisfied with an assessment decision made by an assessor the learner can appeal in line with the NCTS Ltd Appeals Procedure.  A copy of the procedure will be made available at all times during the any courses held at the NCTS Ltd school, to down load from the NCTS Ltd website or when personally requested by the learner to any of the NCTS Ltd administration team.

Acceptance of Terms:  No variation of these terms can be made without written consent by NCTS Ltd.

Warranties, Liabilities and Consequential Loss:  NCTS Ltd does not accept responsibility for any claims for consequential loss suffered by the learner and/or the company following cancellation or postponement of a training course.  The liability of NCTS Ltd for the cancellation or postponement of any course shall be limited to the course fees.  NCTS Ltd will not be liable for any technical advice or information that may be provided to the learner or their employer during the assessment process, other than which is directly concerned with the award of their certification.  Except in respect of death or personal injury caused by NCTS Ltd.’s negligence, or as expressly provided in these conditions. NCTS Ltd shall not be liable to the company or be deemed to be in breach of the contract by reason of any delay in performing or any failure to perform, any of NCTS Ltd.’s obligations in relation to the course, if the delay or failure was to due to any circumstance beyond NCTS Ltd.’s responsible control.

Health and Safety:  NCTS Ltd shall adhere to health and safety law at all times and agrees to take all practicably possible steps to maintain a safe and healthy leaning environment.  All learners will adhere to the NCTS Ltd health and safety rules and procedures at all times to ensure reasonable care of themselves and others.


If you’re looking for a bespoke training package, need help with a booking or want to find out more about CPCS, we’re always happy to help. Simply call 01606 339 414 or email us at info@ncts.co.uk